SHIPPING POLICY

DELIVERIES

We strive to process orders within 1-3 business days. During busy periods (like drop days and Black Friday it can take 5-7 days to process orders)

You will receive an email confirmation when you place an order and a tracking email as soon as your order ships.

Some items may be pre-order meaning they will be processed and shipped after the date stated at the bottom of the product listing.

DELIVERY TIMES

• United Kingdom: 2 working days once dispatched 
• Europe: 3-5 working days once dispatch
• USA and international: 5 to 8 business days after dispatch

These delivery times are estimates. Occasional delays can occur with customs or couriers. 

CUSTOMS AND DUTIES

International orders may be subject to customs duties or taxes on arrival. These are set by your local authority and are not included at checkout unless specified otherwise.

Xonotu ships from the UK. Currently customs and duties are included only for US orders as of 18/03/26

TRACKING YOUR ORDER

Track your order at any time using the link in your dispatch email.

DELAYED OR LOST PARCELS

If your order has not arrived within the expected timeframes, email info@xonotu.com and we will inquire with the courier.

ADDRESSES

Please ensure your delivery address is correct and secure. If you enter an incorrect or incomplete address we are not responsible for items not received. 

We may also be unable to change the address after your order is placed. In the event your address is incorrect please contact at: info@xonotu.com as soon as possible and we will do our best to accommodate this change.

 Items marked undeliverable due to an incorrect shipping address will be reissued if/when they are received back and will incur a re-shipping fee.